Privacy Policy

Vizsla Tech LLC ("Company," "we," "us," or "our") operates CleanMatchPro ("the App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.

1. Information We Collect

Personal Information You Provide

• Name (first and last) • Phone number • Email address (via Apple Sign In) • Street address and service area location • Profile photos • Professional bio and experience details • Service preferences and availability • Property details (for property owners)

Payment Information

Payment card information is collected and processed securely by Stripe, our third-party payment processor. We do not store your full credit card number, CVV, or other sensitive payment details on our servers. We retain only a Stripe Payment Method ID to process authorized charges.

Automatically Collected Information

• Device information (device type, operating system) • Push notification tokens • Precise GPS location (used for geofence arrival/departure detection at cleaning properties) • Background location updates (used during active cleaning windows to track arrival and departure times) • Motion and activity data via CoreMotion (used to distinguish driving from stationary activity for geofence accuracy and automatic mileage tracking) • WiFi network names (SSIDs) and passwords entered by property owners for cleaner arrival verification, stored encrypted using AES-GCM • Mileage and trip tracking data (start/end locations, distances, drive times) for business expense tracking • Photos and evidence: photos you take in the App, including damage and cleaning-issue photos, are stored as part of your records, and a photo may include the location where it was taken embedded in the image file • Voice recordings: if you record a voice memo or add a voice note to a property walkthrough, that audio is stored with your records • Guest communication records: if you use the guest-log feature to archive a conversation from your booking platform (such as Airbnb), we capture and store the message text, and any screen recording you choose to make, so you keep a record of the interaction; this may include information about your guests • App usage data and interaction patterns • Diagnostic and crash data: the App continuously records diagnostic logs (errors, key actions, and session information tied to your account) and crash reports so we can find and fix problems and provide support

2. How We Use Your Information

We use your information to: • Create and manage your account • Connect property owners with their Providers through invite codes • Process payments and manage subscriptions • Facilitate communication between connected users • Send push notifications about connections, messages, and account updates • Operate the Badge Accountability System • Respond to support requests and improve our services • Enforce our Terms of Service

3. How We Share Your Information

We share your information only in the following circumstances: With Other Users: Your profile information (name, photo, bio, services, service area) is visible to other users of the platform. Contact details (phone number, email) are only shared after a confirmed and paid match. With Service Providers: We share data with trusted third parties who help us run the App, including Supabase (database, sign-in, and file storage), Stripe (subscription payments), SendGrid (sending account and support emails), Vercel (hosting our website, subscription checkout, and support form), and Apple (Sign in with Apple). When you use in-app translation, your message and note text is sent to Google Cloud Translation to translate it. For Legal Compliance: We may disclose information if required by law, court order, or governmental regulation, or to protect our rights, property, or safety. We do not sell your personal information to third parties. We do not share your data with advertisers.

4. Data Storage and Security

Your data is stored securely on Supabase servers with row-level security policies ensuring users can only access their own data. We use encryption in transit (TLS/SSL) and implement industry-standard security measures. While we strive to protect your information, no method of electronic storage or transmission is 100% secure.

5. Data Retention

We retain personal information for as long as your account is active and as needed to provide the Services. After account deletion, we retain only what is reasonably necessary to maintain accurate business and service records, comply with our legal, tax, and reporting obligations, resolve disputes, prevent fraud, promote safety, and enforce our agreements. Specifically: • Account and service records: When you delete your account, it is disabled immediately and cannot be used again. We retain your name and email address (all users) and, for Providers, the business phone number and home-base address from your profile, together with the record of the properties and service connections associated with your account. These records preserve the continuity of the CleanMatchPro professional network and the business history of the parties you have worked with. A Property Owner's phone number and personal street address are removed at deletion. • Property records: Property details, including address and location, are retained as part of the operating and financial record for that property. • Financial and claim records: Payment, invoice, earnings, and tax records, together with damage-claim documentation and evidence other than photographs, are retained as required for financial, tax, and legal compliance and as the business records of the parties involved. Photographs are covered separately below. • Expense receipts: Receipt photos and files attached to an expense are retained for as long as that expense record is retained, as part of the financial records described above. • Damage photos: Photographs attached to damage and cleaning-issue reports are retained for up to six months after they are taken, then automatically removed. The written record of the issue — what was reported, and when and where it was captured — is retained as part of the financial and claim records described above. Where a photograph has been removed, any report or claim package generated afterwards shows a note in its place recording that the image was removed and the date it was removed. • Messages: Messages from completed matches are automatically purged after 30 days. Messages from declined or expired matches are purged after 7 days. Messages are retained if the Provider has saved the contact. • Payment records: Retained as required for financial and tax compliance. • Reports and strikes: Retained for fraud prevention and the safety of the community. • Support requests: Retained along with the name, email, and message text you provided. • Deletion archives: When you delete your account, we create an internal archive copy of your records, retained for up to six months and then permanently destroyed. Residual copies of information may also remain in our backup systems for a limited period before being overwritten.

6. Your Rights and Choices

You have the right to: • Access your personal data through your profile in the App • Update or correct your information at any time • Delete your account through Settings • Control which push notifications you receive • Control read receipt visibility (Providers) • Block other users from contacting you Deleting your account. You can delete your account at any time in the App: open the Menu, tap Delete Account, and confirm. Your account is disabled immediately, you are signed out on all devices, and the account cannot be used again. Deletion cannot be undone. When you delete your account, we delete your personal information — including your profile photo, payment handles, bio, and sign-in credentials, and, for Property Owners, your phone number and personal street address — except for certain information we are required or permitted to retain, as described in the Data Retention section above. The retained records include your name and email address; for Providers, your business phone number and home-base address; property records including property address and location; financial, tax, and damage-claim records; support requests; and your service-connection history. We do not sell this information. Withdrawing consent. You can withdraw permission for specific data at any time in your device Settings — turn off Location, Camera, Photos, Microphone, Motion & Fitness, or Local Network for CleanMatchPro, or turn off Notifications. The App keeps working without them; features that depend on a permission (for example, automatic arrival detection needs Location) simply stop working. To stop all future data collection, delete your account as described above. To exercise any of these rights, use the relevant features within the App or contact us at the address below.

7. Push Notifications

With your consent, we send push notifications for new connections, messages, schedule updates, and other important account activity. You can control which types of notifications you receive in the App's Settings, or disable notifications entirely through your device settings.

8. Location Data

We collect precise GPS location data and use background location updates to power geofence-based arrival and departure tracking at cleaning properties. Location tracking activates only during scheduled cleaning windows and deactivates afterward. We also use CoreMotion data (accelerometer and motion activity) to verify that location events represent genuine arrivals rather than drive-by GPS triggers, and to automatically log mileage for business trips. Location data is shared only with your connected property owners or cleaners for scheduling coordination. We do not sell location data or share it with advertisers.

9. Children's Privacy

CleanMatchPro is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected data from a child under 18, we will take steps to delete that information promptly.

10. Third-Party Services

Our App integrates with third-party services that have their own privacy policies: • Apple Sign In: apple.com/legal/privacy • Stripe (payments): stripe.com/privacy • Supabase (database & storage): supabase.com/privacy • SendGrid (email delivery): twilio.com/legal/privacy • Vercel (website & checkout hosting): vercel.com/legal/privacy • Google Cloud Translation (message/note translation): cloud.google.com/terms/cloud-privacy-notice We encourage you to review these policies. We are not responsible for the privacy practices of third-party services.

11. California Privacy Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) gives you the right to know the categories of personal information we collect and how it is used and shared; the right to correct inaccurate personal information; the right to limit the use of sensitive personal information, including precise geolocation; the right to request deletion of personal information we have collected from you, subject to certain exceptions; and the right to opt out of the sale or sharing of personal information. We do not sell or share personal information as defined by the CCPA. The records described in the Data Retention section above are retained under those exceptions as business, financial, safety, and legal-compliance records; where a verifiable request covers information not subject to an exception, we respond as the CCPA requires. You will not be discriminated against for exercising any of these rights. To make a request, contact us using the information below.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes through the App or via email. Your continued use of the App after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at: Vizsla Tech LLC Email: info@vizslatech.app